Q&A
You’re not alone with your questions
Others have asked these questions too 😉
We provide at least 2 binders and 2 telescopic bars with every vehicle to ensure your valuable goods are securely fastened! Need more? Feel free to browse our range to see what else might be useful.
Extra Material? See moreYou can reach our customer service by sending an email to info@vereeckerental.be, by calling +32477982034 or by using the live chat on our website. Our dedicated team is available 24/7 to assist you with any questions or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
In addition to being transparent about damages, we also believe in making clear agreements with our customers. 🤝
That’s why we agree on the following:
- Full tank on departure = Full tank on return (or we refill it at €1.90/L)
- Clean on departure = Clean on return (cleaning fee = €30)
- If the vehicle requires a deep clean, a €100 fee will be charged.
The choice is entirely yours! When picking up the vehicle, you can either transfer a €500 deposit via Bancontact or provide your Visa details.
If you decide to capture your fantastic ride with a photo report 📸, we’ll notify you right away and refund you the difference. No worries — you’ll also receive the photos! 😉
You must be at least 23 years old and have held your driver’s license for at least 1 year.
At pickup, we only need the following from you:
- Copy of the driver’s ID (front and back)
- Payment of the security deposit (€500) or Visa card details
- Signed rental agreement (you can already find it here) 📃
No worries! All vehicles are fully covered with both liability (BA) and comprehensive (Omnium) insurance.
We leave it up to you to decide whether you’d like to reduce the insurance deductible.
Without deductible reduction → Excess of €1,800
- In the event of an accident with estimated damage exceeding €1,800, you’ll only be responsible for the amount up to €1,800. Everything beyond that is covered by our insurer.
With deductible reduction → Excess of €800
- Not feeling entirely confident (or a bit accident-prone 😬)? Then you can choose the optional coverage to reduce the excess to €800.
You can easily do this by adding €20/day. We’ll take care of any costs above €800. This option can be selected when booking your vehicle and will be included in your final invoice.
When booking, you can use the code [WEEKEND25] to get 10% off your rental price. Having trouble with it or forgot to apply it? No worries! The invoice is made afterwards, and we’ll refund the difference 😉
Sit back and relax – we’ve got this covered!
Every online booking is manually confirmed by us.
Normally, rentals run from 8:00 AM to 7:00 PM.
Still, we’re happy to give you a quick call to see how we can best coordinate with you.
Breakdowns can happen to anyone. Fortunately, our vehicles are covered by VAB roadside assistance!
If the issue can't be resolved right away, we’ll do what’s needed to get you back on the road — or offer you a refund. Either way, we take full responsibility and make sure you’re not burdened by the inconvenience!
You have the option to leave your car in our parking lot. That way, you don’t need to come with two people to pick up your rental car.
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